Overview

Most platforms transfer calls without context. With SignalWire, transfers are programmable, meaning faster handling, and more relevant routing. You can gather customer context before handing off the call — so agents hit the ground running.

Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform. Whether it’s doing a CRM lookup, checking account status, or identifying customer intent — we’ll show you how to do it live, mid-call.

Webinar Details:

• Date: Wednesday, May 7th
• Time: 11am PT / 2pm ET

What You'll Learn:

• How to Build a SWML script that:
  • Gathers caller input via an AI Agent
  • Sends context to a webhook and uses the response to drive logic
  • Transfers the call based on real-time data
• How to use Datasphere for instant data retrieval
• When to use synchronous vs. asynchronous data collection for better performance
• Real-world use cases from customers using these capabilities for support issues.